Chat WhatsApp pour Cliniques
Assistant virtuel médical intelligent — réponses 24/7, prise de rendez-vous automatisée.
WhatsApp Chat for Clinics — Intelligent Virtual Assistant
A virtual medical assistant developed for Lavicennes.ch. Instant access to services 24/7 directly from WhatsApp.
Context & Objective
At Lavicennes.ch, the priority is to simplify access to care while optimizing internal resources. We co‑designed an intelligent WhatsApp assistant offering instant access to many services, 24/7.
Reinvented Patient Experience
- Book appointments in seconds, without calling
- Receive automatic reminders and instant confirmations
- Ask common questions and get immediate answers
- Access practical clinic information with ease
Time & Resource Optimization
Before implementation, the secretariat was overloaded with simple requests. Avec notre assistant :
- Staff can focus on complex cases requiring a human touch
- Phone waiting time reduced to zero for patients
- Smoother and more efficient internal organization
Data Security First
With IntelChain support, end‑to‑end security and strict compliance with Swiss/EU patient data standards.
A Concrete Use Case
On Monday morning, the clinic receives 30 appointment requests. The chatbot automatically:
- Proposes available time slots
- Confirms the booking
- Adds a reminder to the patient’s calendar
Result: in 10 minutes, all requests are processed with no human intervention.
Project Team
💡 Project by Codally: Ali Nayeri and Morgan Chappe, in partnership with Lavicennes.ch.