Case study · Business intelligence
Hotel group (5 properties) Bordeaux, France

Five hotels, one single truth

This hotel group ran five properties with data scattered across a dozen software systems. Reports took days to assemble by hand, and pricing decisions were made on gut feeling. We unified all their data and built clear, real-time dashboards.

5properties unified
−90%reporting time
Real timedashboards
+8%RevPAR in 6 months
Hotel manager in a lobby holding a tablet
At a glance
Client
Confidential
Industry
Hospitality & tourism
Region
France · 5 properties
Context
≈ 280 employees, scattered data
Services
Business intelligence · Data warehouse · Dashboards
Duration
≈ 10 weeks
The context

Ten data sources, zero big picture

Each hotel had its own software: booking, point of sale, accounting, online channels. No one could simply answer “how is the group doing this month?” without spending entire days on it.

  • Data scattered across hotel software, POS systems and booking channels.
  • Monthly reports assembled by hand, over several days.
  • Pricing decisions made on gut feeling.
  • No reliable comparison between properties.

The architecture

From scattered data to clear decisions

We set up a pipeline that is easy to understand: data leaves its sources, is cleaned and merged, then shown where decisions are made.

Sources

Hotel software (PMS), point of sale (POS), booking channels, accounting.

Consolidation

Automated extraction, cleaning and unification of the data.

Data warehouse

A single source of truth, historized and reliable.

Dashboards

Real-time indicators, accessible to management.


The indicators

Everything management now tracks at a glance

A single dashboard brings together the key hospitality metrics, comparable from one property to another.

Hospitality analytics dashboard displayed on a large screen
Occupancy rateRevPARAverage daily rate (ADR)Revenue per propertyChannel performanceOccupancy forecastFood & beverageGuest satisfaction

The impact

Deciding on facts, not impressions

Management no longer flies blind: the right numbers, at the right time, lifted performance.

−90%reporting production time
+8%RevPAR in 6 months
Real timeinstead of monthly reporting
5/5properties on the same dashboard

We used to manage with month-old numbers. Now I open a dashboard in the morning and see exactly where we stand, hotel by hotel. It changed the way we decide.
Director of OperationsHotel group · confidential client
Deliverables
Centralized data warehouseConnectors to sources (PMS, POS, channels)Interactive dashboardsOccupancy forecasting modelDocumentation and trainingRoadmap

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